Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and annual plans.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order, or
• Contact our support team at support@litmail.app and we'll help you with the request.

You can cancel your subscription at any time from the billing settings in your account. Cancellation stops future renewals — you keep full access to your paid plan until the end of your current billing period. Canceling a subscription does not automatically trigger a refund; use the process above if you'd also like a refund within the 30-day window.

Once a refund is processed, your workspace is moved to the free Starter plan. Your data, campaigns, and connected mailboxes remain in your account, subject to the Starter plan limits.

Questions about refunds or cancellations? Contact LitMail at support@litmail.app.